Some common terms that are used to describe the technical team's communication process with the client and the other team members during website deployment include:
Deployment communication plan,
Deployment communication strategy,
Deployment communication process,
Deployment collaboration, and
Deployment stakeholder engagement
These terms all refer to the process of communicating and coordinating with all relevant stakeholders during a website deployment. This includes the client, other team members, and any other third-party vendors or partners who are involved in the process. The goal of deployment communication is to ensure that everyone is on the same page and that the deployment is carried out smoothly and efficiently. It is important to keep all stakeholders informed of the deployment schedule, any potential risks or challenges, and any changes that need to be made. Here are some of the key elements of a successful deployment communication plan:
Identify the stakeholders: Who needs to be kept informed of the deployment? This may include the client, other team members, third-party vendors, and any other relevant parties.
Determine the communication channels: How will you communicate with each stakeholder? This may involve email, phone calls, video conferencing, or in-person meetings.
Develop a communication schedule: How often will you communicate with each stakeholder? This will depend on the complexity of the deployment and the needs of the stakeholders.
Create a communication template: This can help to ensure that all communications are consistent and informative. The template should include information such as the date, time, audience, purpose, and key messages of the communication.
Establish a feedback loop: It is important to get feedback from stakeholders throughout the deployment process. This will help to ensure that everyone is on the same page and that any potential problems are identified and resolved early on.
By following a well-defined deployment communication plan, technical teams can help to ensure that their deployments are successful and that all stakeholders are satisfied.
Technical Team's Communication Process
In the previous module, you learned about hardware requirements and how to plan for them. This module discusses the technical team's communication process with the client and the other team members. When you are finished with this module, you should be able to
Describe the role and responsibilities of the technical team.
Describe the function of the Site Planner.
The list below contains some of the the skills required for successfull client interfacing.
Negotiation Skills
Communication Skills
Presentation Skills
Preparing the RFP, RFI, Request for Quotation
Proposal building skills
The Art of product and services costing
Qualitative feedback skills
Customer satisfaction skills
Re-ordering skills
Customer [SLA- Service Level Agreement] support skills
Query Resolution Skills
Effective time management with the client
Problem-solving skills
Decision making skills
Figure 6-1: Basic system architecture for consumer-oriented ecommerce.
The diagram above illustrates a simplified system architecture commonly used in a consumer-oriented business environment. Here are the key features and text descriptions:
Key Components:
Consumers: Represented by multiple computers on the left side of the diagram, labeled "Consumers." These are the end-users or clients who interact with the business through the internet.
Internet: The cloud symbol represents the "Internet," which serves as the medium for communication between consumers and the business.
Firewall: Positioned between the internet and the business's internal network, labeled "Firewall." It acts as a security barrier, protecting the business's internal resources from unauthorized access.
Intranet: The internal network of the business, represented within the dotted box labeled "Intranet." This area includes the server(s) and database(s) essential for business operations.
Server(s): A server inside the intranet is responsible for handling requests from consumers and processing data. It is connected to the database(s).
Database(s): Labeled "Database(s)," this component stores the business's data and is accessed by the server(s) to fulfill consumer requests.
Text Labels:
Consumers: Refers to the external users or clients accessing the business's services.
Internet: The global network connecting consumers to the business's resources.
Firewall: A security measure controlling access to the business's internal network.
Intranet: The internal, secure network of the business.
Server(s): The machines that handle client requests and run the business's applications.
Database(s): The storage system for the business's data.
This diagram provides a high-level overview of how a business's IT infrastructure might be organized to interact securely with external consumers over the internet.
Client Interface
The client interface is formatted based on the Hypertext Markup Language (HTML). On the server side, various programs (written in PHP, NodeJS, ASP.NET, Java Server Page, Java Servlets) are available to enable a server to interact
with the clients, as well as with backend databases. Essentially, these server-side programs are used to generate dynamic web
pages in general and customized e-catalogs in particular. Note that in many cases, "cookies" (for example, client-specific data or information
transferred from the client-side to the server-side) are used for tracking sessions so that a server can send customized responses (customized e-catalogs) to clients.
In the next lesson, you will learn about the role and responsibilities of the Technical team.
