Example representations of understanding Context
There are four graphical representations to understand context from:
- A product-centric perspective
- Commitment-based products
- Product centric perspective
- Situational product perspective
Customer's Need:I would like an insurance quote on a 2020 Toyota Camry.
Objective Based Product
- I would like an insurance quote on a 2020 Toyota Camry. However
- I currently insure a Chevrolet suburban and a Ford festiva with your company
- I want to add the Camry to the same policy Mama used to drive the suburban is going to drive the Camry
- Dad (who used to drive the Festiva) is going to drive the suburban
- I want to add junior who just got his license to the policy junior is going to be driving the Festiva
- What happens if Mom and Dad switched cars ?
- I have my life, personal liability and homeowners insurance policy's with your company
Commitment-based products
Customer Needs: The following software will need to have the following requirements fulfilled.Customer Requirement: I would like to consolidate my debt so I have less complexity in my life
Condition of Satisfaction
I will be satisfied when my visa MasterCard American Express and two personal lines of credit are paid off
I will handle my Diners Club and Discover on my own.
I will handle my Diners Club and Discover on my own.
Plan of Action
- Home equity loan informational will be provided to customer by date December 3, 2024, 5:29 pm
- Customer will review information and decide whether to proceed by a certain date company will provide information necessary to process loan application by December 3, 2024, 5:29 pm
- Company will provide loan qualification status by date
- Company will provide loan qualification status by date
- Customer will provide payment for appraisal and other non refundable fees by date Jan-01-2022
- Company will issue payments to visa MasterCard American Express and two personal lines of credit on behalf of customer by May-17-2021
- Customer will acknowledge that all conditions of satisfaction have been fulfilled by Jun-17-2021
Product centric perspective
Customer's need: I need personal transporation.Required Activity:
1) Provider, 2) Activity, 3) Product
