7.
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An eBusiness solution that is to be introduced is intended to run in parallel with the existing business. As a result, the call
center is anticipating a 100 percent increase in queries from customers for a period of 1-2 weeks. The company then expects calls to
drop back to their current levels. This temporary increase will not only require additional resources, but also the training of
staff to handle the new queries. You must recommend a suitable approach to handling the additional staff requirements and the
training approach. Which of the following is the best approach?
Please select the best answer.
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A.
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Recruit additional temporary staff and train them on the new and old business. Train the existing staff on the new business.
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B.
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Recruit additional permanent staff and train them on the new and old business. Train the existing staff on the new business.
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C.
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Recruit additional temporary staff and train them and the existing staff on the new business only.
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D.
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Recruit additional permanent staff and train them and the existing staff on the new business only.
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E.
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Recruit additional temporary staff and train them on the old business only. Train the existing staff on the new business.
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F.
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Recruit additional permanent staff and train them on the old business only. Train the existing staff on the new business.
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